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Industry News

IAAR April 2017 Meeting Highlights

IAAR Launches Virtual Audit Program.  At the April 2017 meeting, IAAR launched a virtual audit program that will feed into the IAF Working Group revising MD 4.  IAAR members CBs will volunteer to conduct a virtual audit of one of their customers.  The CB will use its own processes, choose the technology and tailor it to their own virtual audit process.  Participating CBs will seek ANAB approval before conducting the virtual audit in order to be able to maintain or issue an accredited certificate.  Once the virtual audits are complete (a six-month timeline has been developed), feedback will be delivered to IAAR for input into the IAF process.

IAAR Auditing Apprenticeship.  The IAAR continues to work with the Department of Labor and Veterans Affairs to build an apprenticeship program that will allow participants to gain paid working experience in both the accredited certification industry and additional client industries.  This program aims to create a path for people to enter the workforce as auditors for accredited certification bodies.

Promoting the Transition to ISO 9001:2015 and ISO 14001:2015.  A committee was created to help increase awareness in certified companies of the need to move forward with transition audits in order to meet upcoming deadlines.

Taking the Pulse of the Accredited Certification Industry.  Speakers included representatives from the following external organizations: ANSI-ASQ National Accreditation Board (ANAB), the International Accreditation Service (IAS), Exemplar Global, PECB, Probitas and GAIA Solutions.  In addition, there were presentations from internal representatives on Aerospace Certification, the most recent IAF meeting, and the progress of the IAAR task forces.

IAAR November 2016 Meeting Highlights

Georgia Institute of Technology’s Deann Desai gave a presentation about ISO 50001 and Superior Energy Performance (SEP). Of particular interest were the case studies and verified results of ISO SEP conformance. These include:

  • Achieving up to $1 million in annual savings
  • Significant savings from operational improvements with no capital investment
  • Reducing carbon emissions with third-party verified energy performance improvement
  • Savings almost double that of corporate business as usual

Further details and case studies are available at energy.gov/isosep as well as by clicking the link to the right under "Case Studies of ISO 50001/SEP Conformance.”

ANAB’s Dale Gordon addressed the AS&D Accreditation Program.The presentation included the status of the AQMS transition activities which indicated that all current accredited AQMS standards are now published, and the ANAB application is available along with the IAQG OPMT SR003 transition requirements.  ANAB is encouraging all CBs to file applications as soon as possible before the January 15, 2017 due date as stated in Heads Up (HU) 345 and 350.  ANAB will conditionally approve applications pending auditor authentication and ISO 17021-1 accreditation. 

AS&D auditor training was due and released at the end of November 2016 for AS9100.AS9120 is due for release in January 2017.  Do NOT underestimate the need for preparation for the AS&D transition training. 

OASIS NextGen is scheduled for release on December 1, 2016.A new resolution on rights of access and a requested response per HU 353 is due by January 31, 2017.  A proposed resolution will be submitted to clarify requirements for transfer of certificates within 12 months of a recertification.  Finally, there was a mention of other non-AQMS standards that are released and may affect audits of AS&D organizations.

Milton Bush, IAAR, laid out the IAAR's new strategic plan. The three main goals going forward are:

  1. Create additional access to a career path for auditors
  2. Advance advocacy for the industry
  3. Create a system/process for conducting virtual audits and replace IAF MD4

IAAR June 2016 Meeting Highlights

The IAAR membership discussed options for improving how the industry, from ABs to CBs to clients, handles transitions of standards. Of particular interest was the ability of CBs to offer certification to standards as they are published. This involves having access to required information, documents and training prior to the release of the standard. Transitions of several standards were included in this discussion. 

QuEST Forum members gave a presentation on the TL 9000 program, CB Measurements, the Third Party Effectiveness Verification Program, and the TL 9000 market. 

Exemplar Global announced the development of a new Management System Certification Body Auditor program. When completed, this modular program will let CBs select only the tools needed from this program to fill their specific needs. Verification tools will target: General auditing knowledge related to job function (grade); Knowledge of the relevant management system standard(s) (scope[s]); Personal attributes; Skill; and Technical area(s) as categorized by IAF industry code(s). 

Two accreditation bodies, ANAB and IAS, gave presentations to the membership on a wide range of topics.

IAAR February 2016 Meeting Highlights

ANAB gave several presentations of great interest to the membership.  The following were included among other topics:

  • Updates on transitions to ISO 9001:2015, ISO 14001:2015 and ISO 17021-1
  • Summary of topics discussed at ANAB’s recent Auditor Professional Development Session
  • ANAB NCR Trending
     

Exemplar Global gave a presentation about their new general and professional liability insurance coverage for auditors and groups of auditors (through Veracity Insurance Solutions.)  This insurance is available to both Exemplar Global customers and non-customers.  In addition, Mr. Holtmann stated that new IAF technical area assessments are available on the Exemplar Global website.

Mr. Greenaway gave an update about the IAAR’s involvement with the ANSI Affiliate “WorkCred” and the Department of Labor.  This involvement is part of the IAAR’s on-going project to develop a Career Path for Auditors, and thus enlarge the pool of competent auditors.

IAAR November 2015 Meeting Highlights

At the November 2015 meeting in Chicago, IL, Mr. Roy Swift PhD presented on creating competency in the Auditor Career Path with WorkCred. WorkCred is a 501c organization with the mission to strengthen workforce quality by improving the credentialing system, ensuring its ongoing relevance, and preparing employers, workers, educators, and governments to use it effectively. The membership is hoping that a partnership with WorkCred may open opportunities with the US Department of Labor to create a model for a future auditor apprenticeship program and may fulfil a need of developing a young talent pool of auditors.

Mr. Jay Fredkin of CABEM presented on a new product that his company is developing to serve the CB market for competency management. His Learning Management System (LMS) is designed for ISO quality systems, EHS, HR, and other regulated industries. The Competency Manager makes managing employee competencies across an enterprise more streamlined and efficient. The tool allows SME’s to easily extend across the organization, eases the audit/inspection process for employee competency, and comes with a risk management module that addresses the new ISO 9001:2015 standard. The membership had some insightful comments and feedback at the meeting especially with reference to nomenclature and customer feedback. CABEM will address those comments in their release expected in January 2016.

IAAR June 2015 Meeting Highlights

ANAB Update
ANABPresident John Knappenberger gave a presentation covering the transitions to ISO 17021:2015, ISO 9001:2015 and ISO 14001:2015, and changes in the ANAB staff, ANAB’s IAF representation, ANAB’s EQM and NCR trending process, and rules covering the scheduling of AB witness audits.  He also announced new and emerging standards, ANAB’s new ISO 17021 training and other topics of interest to the IAAR members.

IAF Update
IAAR’s IAF Representative Pierre Salle provided an overview of the April 2015 IAF meeting in Frankfurt.  The discussions centered on the information provided to the membership from the IAF meeting last month.  Mr. Salle indicated the papers and presentations of most interest to the membership.  Highlights included the IAF Decision Log, the Working Group on Management System Certification (ISO 17021), IAF MD 18, the IAF Task Force on Competency of AB Assessors and Experts, and the CASCO and QuEST presentations.  The IAF TC Training Sessions were also covered.  Mr. Salle also outlined the most effective way for the IAAR and IAAR members to become more actively involved in the IAF meetings. 

Career Pathway Survey
Peter Holtmann of Exemplar Global presented survey results and analysis that explored the CB auditor pool and relationships between auditors’ age, grade, certification, experience level, wages, career goals and other applicable factors.  Mr. Holtmann also proposed a path to improving the sustainability of the auditor pool.

IAAR March 2015 Meeting Highlights

Emily Delisle (The Registrar Company) and Arlen Chapman (NQA, USA) presented an ISO 14001:2015 update.The estimated publication date of the FDIS is late May 2015 with the international standard slated for publication as early as September 2015.  The standard will include annex SL’s mandated high-level structure for ease of integration with other ISO standards.  The proposed key changes as of the DIS stage are in the following areas:

  • Strategic Environmental Management 
  • Leadership 
  • Protecting the Environment 
  • Environmental Performance 
  • Lifecycle Thinking

The date of publication begins a 3-year transition period to the new standard.  Additional information on the transition is included in IAF ID 10 and also in ANAB Heads Up 303.

The IAAR, in conjunction with PECB and Exemplar Global, agreed to create on-line ISO 14001:2015 transition training and an exam for use by IAAR members, their auditors, clients  and other interested parties.  This is the second test created by these organizations; their ISO 9001:2015 course and exam are already available at http://www.iaar-training.org/lms/.  These tests provide a new opportunity for consistent interpretation across certification bodies' auditors, their clients and other interested parties.

Lori Gillespie (ANAB) presented details from ANAB’s recent auditor training session including professionaldevelopment areas and information for ANAB staff and auditors, customer feedback, and topics of appeals and complaints.  She also outlined the steps ANAB and CB personnel should follow when they have a question about ANAB’s processes.  These should be investigated in the following order:

  • ANAB Accreditation Manual
  • Accreditation Rules
  • Specific Standard
  • Documented Process
  • Expert within ANAB 
     

Lori went on to discuss transitions to the following standards, among many other topics: ISO/IEC 17021-3, ISO 9001:2015 and ISO 14001:2015.  This presentation was followed by a presentation by Randy Dougherty (ANAB) on the upcoming ISO/IEC 17021-1 changes.

IAAR November 2014 Meeting Highlights

A presentation on ISO 9001:2015 was given and discussed by the IAAR membership.  Discussion focused on areas still under debate and the challenge of maintaining consistency of interpretation across CBs.  IAAR determined that it would, in conjunction with Exemplar Global and PECB, create an on-line ISO 9001:2015 Transition training and exam for use by IAAR members and their auditors and for sale to other interested parties .  ANAB has agreed to review the training to verify that it fulfills requirements. This project will be viewed as a beta test of the process, and training for ISO 14001 and OHSAS 18001 revisions may be pursued at a later date.
 
ANAB’s Lori Gillespie gave a presentation that covered changes at ANAB including their new staff members, accreditation symbol and logo, proposed witness audit scheduling changes from the IAF,  upcoming changes to standards and the applicable transition requirements, and NCR trends among Certification Bodies over the last 12 months.

IAAR May 2014 Meeting Highlights

The IAAR met in Chicago, May 6th through 8th.  The meeting included presentations on a range of topics, as wellas a working session on common problems faced by registrars, and task force meetings on Advocacy and Marketing, Organizational Capacity, and Developing an Auditor Career Path.

Lori Gillespie, of the ANSI-ASQ National Accreditation Board, gave a presentation including performance metrics, transitions, updates, and witness audit scheduling.  She also included details on ANAB’s most recent Assessor training, and data and trends on NCRs issued to Certification Bodies.  The presentation was received with great interest by the membership.
 
Peter Holtmann, of Exemplar Global, gave a presentation on the status and sustainability of the current third-party auditor pool.  He also discussed the current auditor career path, and ideas for adding value to the career path.  This presentation tied into the work being done by an IAAR task force.
 
Marcus Long, of the IIOC, discussed the IIOC’s mission, aims and strategic priorities.  Marcus updated the IAAR on the status of the project regarding accreditation body inconsistency.  In this project, the IIOC’s primary aim is to create a process for certification bodies to be able to raise inconsistent application of requirements from ISO, IAF, and regional accreditation body groups.  This is a topic of on-going concern for both the IIOC and the IAAR.
 
Paul Scheihing, of the US Department of Energy, gave a presentation on ISO 50001 and SEP.  This included current program and market data, and a recently published study of nine industrial facilities certified to Superior Energy Performance:  The study is available in full at http://eetd.lbl.gov/sites/all/files/aceee_sep_paper.pdf.
 

IAAR March 2013 Meeting Highlights

At the March 2013 meeting in Las Vegas, Mr Kevin Schilling, Boeing Company provided an informative presentation to the IAAR membership on various concerns by industry on the health of the ICOP system. He emphasized that all stakeholders are committed to the ICOP system and wish to improve overall alignment of the many agencies and organizations involved in the conformity assessment industry. The discussion was positive and a number of action items were discussed during the aerospace portion of the meeting.

Mr Padraig Griffin (GBR Direct) facilitated a presentation on an industry tool that is available to protect the authenticity of web based registration certificates. GBR Direct provides a single access point for official registration information on companies around Europe and the USA. The Smart logo tool, marketed by GBR, allows the owner and an interested party to verify the authenticity of published certificates. Costs of the service are on a certificate basis with one year agreements.

IAAR October 2012 Meeting Highlights

IAAR Provides Education on Risk Assessment Tools
At the October 2012 meeting in Savannah, GA, Mr. Geoff Trickery, President of Psychological Consultancy Ltd. provided an informative presentation to the IAAR membership on recent industry advancements in the concepts of risk assessment tools and as applicable to the auditing industry. Mr. Trickery noted that understanding an auditor’s risk profile may directly benefit the certifications body’s ability to assemble more competent and capable audit teams in industries that have a high risk profile. Mr. Trickery’s risk assessment tool also showed indirect benefits for individual auditors in assisting them to select appropriate training activities more focused to attaining professional development goals.
 
Using PSC’s to Protect Personnel
Dr. Marc Siegel, President of Global Standards Initiative, provided information to the membership on a set of ANSI standards in development on the operation of private security companies (PSC). PSC’s or contracted private security functions remain a legitimate and effective method for providing non-inherently governmental protection of personnel, property and activities in contingencies and areas of other significant military operations where the use of military or other government security forces are unavailable, insufficient or inappropriate.
 
The Department of Defense facilitated the development of consensus-based quality management standards, which have been recognized by the American National Standards Institute and are achieving international recognition. Whereas the ISO/IEC standard provides general guidance for conformity assessment to any management standard, the ANSI/ASIS PSC 1-2012 and 2-2012 standards are specific to the requirements of auditing private security functions.
 

IAAR June 2012 Meeting Highlights

State of the Standards
The ANSI-ASQ National Accreditation board discussed current changes happening in the accredited certification industry. The following 8 management system standards are under revision:
 
  • ISO/IEC 17021 (certification bodies)
  • AS9104 (aerospace)
  • ISO 20000 (food safety)
  • ISO 13485 (medical devices)
  • Responsible Recycling
  • e-Stewards (electronic recycling)
  • Recycling Industry Operating Standard
  • QC 080000 (hazardous substance process management)  
 
In addition, the following draft and new standards are moving forward: 
 
  • BA 9000 (body armor)
  • ISO 50001 (energy)
  • Superior Energy Performance (SEP)
  • AS5553 and AS6081 (avoidance of counterfeit parts)
  • PS-Prep (business continuity/emergency preparedness/disaster recovery)  
 
Center for Off-Shore Safety
The American Petroleum Institute (API) will be accrediting certification bodies to do audits for the Center for Off-Shore Safety (COS). API is currently looking for certification bodies that employ refinery and off-shore auditors, since API will not be performing the audits themselves. Documents for certification, accreditation, auditor training and audit protocols have been developed and beta-tested. Individual auditors will be certified by the COS, but it is the certification bodies themselves, not individual auditors, who will be hired. A meeting will be held in July, to provide more information to interested parties.
 

IAAR February 2012 Meeting Highlights

  • IAAR directors complete business planning. On February 13-14, the directors and key association members met to further develop the association’s strategies to meet its goals and missions. The agenda addressed services and marketing strategies as it relates to the inclusive conformity assessment industry. The session expounds the strategies from short- and long-term views while focusing on the overall activity of the association. This process ensures the continued health of the organization in meeting members expectations and supporting the industry. 
     
  • IAAR holds elections. The Independent Association of Accredited Registrars held nominations for a new slate of officers. Richelle Kinzie accepted the presidency of the association. Richelle is President of ASR and brings 15 plus years of experience. The entire membership welcomes the new directors and looks forward to their leadership in the years ahead.
     
  • eStewards Update. Greg Swan eSteward Certification Director presented an update on the e-Stewards programs, initiatives by the Basel Action Network (BAN), a Seattle based non-profit watchdog organization that works to prevent trade of electronic hazardous waste from rich to poor countries in accordance with the international Basel Treaty. Greg reported that e-waste was the fastest growing segment of the recycling industry and is expected to reach $15B in the next few years. 


IAAR June 2011 Meeting Highlights

  • Received update on ISO 50001.  On June 15, ISO 50001:2011 Energy Management Systems - Requirements and Guidance for Use was released.  According to ISO, this standard "will help organizations to improve their energy performance, increase energy efficiency and reduce climate change impacts" and "will establish a framework for industrial plants, commercial facilities or entire organizations to manage energy. Targeting broad applicability across national economic sectors, it is estimated that the standard could influence up to 60% of the world's energy use."

  • Introduced to new audit program to API RP 75.  The American Petroleum Institute introduced its new program and asked for IAAR and IAAR members' participation in the program.  API's Recommended Practice 75 (RP 75) covers safety and environmental management systems.  This program is a response to the Deepwater Horizon catastrophe.  Initially, it will cover deep water drilling facilities in the Gulf of Mexico
     
  • Announced global use of IAAR's database and website.  Visitors came from 146 countries and territories, and included visitors from North America, South America, Europe, Asia, Australia and Africa.  Database traffic continues to rise as more registered companies use this database as a simple and effective way to prove their accredited certification to a management system standard.  Its global reach and 24/7 availability continue to make it a very popular tool.
     
  • Discussed areas for new business and conditions affecting existing business.  Input from the ANAB, SCC, RABQSA, IIOC and IAF was discussed, with an emphasis on strengthening the value and awareness of management system certification.  Topics included both current standards and those in development, including ISO 9001, ISO 14001, PS-Prep, TL 9000, AS9100, AS 6081, AS 5553, ISO 17021, API RP 75, OREMBCMS, BA 9000 and others.  Also discussed were new initiatives regarding auditor competency and recognition of competency, consistent interpretations, scoping, and optimizing the relationship between accreditation and certification bodies.

 

IAAR February 2011 Meeting Highlights

  • Established working group to investigate benefits of joining IIOC to expand IAAR’s international reach,allowing IAAR to calibrate Accreditation Bodies (ABs), develop a forum for positive customer voices to support accredited certification as an alternative to manufacturer-supported self-declaration of conformity (SDOC), and strengthen CBs positions within ISO and IAF. Currently, all seven IIOC member CBs also belong to IAAR. IIOC plans to attend the June IAAR meeting.
     
  • Shared possible solutions to issues at Mexican and Canadian borders. If the CB prepares an adequate emergency plan based on ANAB's emergency rules, ANAB approves delays due to danger at the audit location, like in certain areas of Mexico, providing a temporary, short-term solution to certificate suspension. For further guidance on emergency situations from the IAF, click here.  CBs need to use Canadian auditors in Canada or pay for work permits/visas to enable U.S. auditors to enter Canada to work. Canada no longer accepts training, auditing or consulting to allow entry of U.S. auditors. Even invitations from companies do not grant access for U.S. auditors to work in Canada.
     
  • Worked to strengthen cooperation among ABs. The International Accreditation Forum (IAF) requested IAAR input for its survey on the effectiveness of the current MLA to address CB concerns when dealing with ABs around the world, and improve the likelihood that all signatories follow MLA guidelines. As an annex to the MLA, the Multilateral Cooperative Accreditation Arrangement (MCAA) has already improved cooperation among participating ABs and CBs. In cases where an AB does not follow the MLA, CBs have used the IAF complaint process successfully.
     
  • To streamline accreditations and reduce registrar costs, ultimately reducing the cost to customers seeking registration/ certification, IAAR continues working with ANAB to create a database of key processes, environmental factors and worker health/safety aspects. Participating CBs will validate and analyze the information for consistency once it is all collected.
     
  • Received update on ISO/IEC 17021:2011, staying abreast of changes in certification/ registration standards to provide the best possible service to customers.  Changes slated for implementation February 1, 2013 include a new definition of competence with validation of flexible measurement criteria and many new requirements for on-site audits. 


IAAR November 2010 Meeting Highlights

  • Launched industry-wide initiative to expand North American market for registration/certification services. After David Brinkman’s (Smithers) presentation, noting that only 6 percent of North American companies become registered/certified, IAAR members voted to fund activities in 2011 to bring registration/certification services and its benefits to new markets.
     
  • Studied ways to improve auditor competency, proactively implementing upcoming changes to ISO 17021 (see article below) and investigating possible personnel training venues through RABQSA to further increase professionalism
     
  • Reviewed new programs under development for certification/registration, including homeland security, food safety and energy management. Currently, the US government is driving some registrar/certification body involvement with projected future international adoption
     
  • Discussed IAAR database of certified companies, generating over 1,100 hits per month and containing over 36,000 certifications. New technology allows live integration with member companies. Upcoming Iphone/Smartphone applications enable users to photograph a certificate and check for database inclusion.

 

 

  

IAAR Meetings

Meeting participation is an important benefit of IAAR membership, offering the group an in-depth dialogue with registrar accreditation bodies and providing a forum to address important issues currently affecting the industry. 

IAAR provides this benefit only to members, but allows prospective members to attend one introductory meeting to see first-hand the benefits of membership.  Interested in learning more?  Please email us for additional information and/or meeting registration information.

Click here for upcoming IAAR meeting dates.

ANAB Update on Transitions and Business Opportunities

Click here to view the ANAB update on transitions and business opportunities.

Case Studies of ISO 50001/SEP Conformance

Click here to view Deann Desai's presentation describing ISO 50001/SEP and listing the verified results and case studies of ISO 50001/SEP conformance at well-known international companies.

Government to Embrace Existing Standards and Certification-Accreditation Infrastructure

By ANAB

The newly revised White House Office of Management and Budget Circular A-119 directs government agencies to rely on existing standards and the existing infrastructure for certification and accreditation in lieu of creating unique requirements and processes that duplicate private-sector efforts.


OMB Circular A-119
 directs agencies to use standards developed or adopted by voluntary consensus standards bodies (typically national and international standards bodies) rather than standards unique to government. In practical terms, this means that agencies should use existing standards – such as ISO 14001 for environmental management systems or ISO/IEC 17025 for testing laboratories – rather than developing or using standards specific to the agency or government in general.

While the previous version of OMB Circular A-119 endorsed the use of existing standards, the indication of support for conformity assessment – which includes testing, inspection, and certification of products, personnel, and management systems, as well as accreditation of the same – is new.

This represents a strong endorsement by the government of the benefits to be realized by tapping into private-sector expertise, while seeking to minimize reliance on government-specific standards when existing standards would meet government objectives.

OMB Circular A-119 directs agencies to design conformity assessment programs that are closely aligned with market dynamics and otherwise maximize net benefits to society. The nod to private-sector standards and conformity assessment reflects an understanding that government can realize the potential benefits already achieved by industry: increased productivity and efficiency, expanded opportunities for international trade, improved health and safety, conservation of resources, and protection of the environment.

Agencies are encouraged to work closely with the National Institute of Standards and Technology and OMB identify their conformity assessment needs and to assess the feasibility and benefits of using private-sector options in lieu of or in conjunction with government procedures. Agencies are also directed to consider existing international conformity assessment schemes to meet their needs.

ISO 9001:2015 and the Service Sector

The revised ISO 9001 standard offers greater applicability and an improved bottom line for service organizations.

By Scott M. Paton

The release of the long-awaited revision to ISO 9001 is just around the corner. ISO 9001:2015 is expected to be released as an international standard in late September of this year. Along with a complete restructuring of the standard—due to the adoption of the high-level structure format of Annex SL—ISO 9001:2015 will also be more open and accessible to the service industry.

ISO 9001 has been widely adopted globally by more than 1 million organizations. The overwhelming majority of these organizations, however, have been manufacturers. The service industry hasn’t found the quality management system standard to be as appealing.

The lack of ISO 9001’s appeal to service organizations is most likely due to the language of the standard. ISO 9001’s roots are in the defense and manufacturing sectors, and the language of the standard reflected those roots. Terms like “product,” “design specification,” and “nonconforming product” aren’t commonly used in the service environment.

“Despite the fact that we have long said that ISO 9001 is a generic standard and we are able to massage the language to demonstrate how it has applicability for service industries, it’s been a hard sell because people have to really understand how some of this stuff applies to the service industry,” explains Denise Robitaille, a technical expert on the U.S. Technical Advisory Group to ISO Technical Committee 176, the body responsible for revising the ISO 9001 standard. “The revised standard has greatly de-emphasized its focus on manufacturing, replacing terms like ‘products’ with ‘products and services.’"

In addition, there are clauses in the ISO 9001:2008 version of the standard that have limited applicability to service organizations, which has made adoption of the standard by service companies more problematic. A good example is clause 8.3, control of nonconforming product. Of course, the clause can be used to cover a nonconforming service since a service can be a product, but trying to shoe-horn that into clause 8.3’s requirements can be confusing for service organizations.

“It’s possible for a service organization to have a nonconforming product,” says Robitaille. “For example, suppose an organization is to deliver something to one address and they deliver it to the wrong address. That’s a nonconforming product in that their service is their product. However, the language in clause 8.3 about the nonconforming product has to do with how you identify it, how you control it, how you disposition it, etc. None of that language has applicability for the service industry.

ISO 9001:2015’s change of the word “product” to “products and services” has benefits for manufacturers as well.

“It acknowledges the fact that even for those companies that actually provide a tangible product, part of what differentiates them from their competition is actually their service and the manner in which they deliver the product,” says Robitaille. “Even manufacturers have a service component. The change in terminology helps not only service companies but manufacturers as well.”

There were other changes made to the language of ISO 9001 that also make it more appealing to service organizations. There is now less emphasis on the control of measuring and test equipment, which is manufacturing-oriented. Another, more subtle change in the language of the standard was the change of the terms “control of documents” and “control of records” to “documented information.”

“This change acknowledges that service contracts usually don’t have a lot of the kinds of documents that you would have in a manufacturing environment,” says Robitaille.

A popular misconception about the low adoption rate of ISO 9001 by service organizations is the cost of registration. The argument goes that since many service organizations tend to be small in size, the cost of registration to ISO 9001 is prohibitive.

“A great deal of my auditing work is with small enterprises, some as small as two or three people,” says Robitaille. “Their size has not been a limiting factor. If their product or service is that which their customer believes is beneficial for them to have ISO 9001 registration, that is money in the bank. That’s extra value they bring to their customers. I cannot see where it is a greater onus for service companies than it is for a small two- or three-person machine shop.”

How ISO 9001 Addresses Risk

Click here for the white paper "Risk" in ISO 9001:2015  by ISO/TC 176/SC2.  It explains how risk is addressed in ISO 9001 and also uses simple terms to explain each element of a risk-based approach.

Changes to Aerospace Standards

Will Tate,  Vice Chair of the RMC Committee, presented at the June 2015 IAAR meeting, where he provided IAAR members with an overview of the auditor competence validation process (CVP) based on (AS)9104-003.  Other significant changes to the 2nd ballot draft were presented along with their potential benefit to the ICOP (Industry-controlled Other Party) process and the aerospace industry as a whole.

(AS)9104-003 comprises the third standard in the trilogy of ICOP (Industry-controlled Other Party) standards that define the requirements of managing the on-going implementation and oversight of the aerospace “AS” standards.  (AS)9104-003 defines the requirements for AQMS auditor authentication, auditor competence evaluation, and becoming an Auditor Authentication Body, Training Provider, and Training Provider Accreditation Body.  Changes to this third standard will significantly improve the competence evaluation of aerospace auditors. 

Changes to ISO 17021

Click here to view Randy Dougherty's article on the upcoming changes to ISO 17021, and the proposed plan for Certification Bodies to transition to it.

Results of ISO Survey

Click here to view the executive summary of the just released 2013 ISO Survey of Management System Standards Certifications results, detailing trends and both geographic and sector-specific findings.

ISO 9001 Revision
United States Expert and Task Group Monitor for next revision to ISO 9001 Lori Hunt.

This article discusses the revisions to ISO 9001 as it approaches the Draft International Standard (DIS) level.  Understanding the changes is important to organizations that use ISO 9001 as the foundation of their quality management system.

Food Auditor Competency
by IAAR Food Group Chairman Skip Greenaway

The Global Food Safety Initiative's (GFSI's) approach to food safety brings together international food safety experts from the entire food supply chain to share knowledge and promote a harmonized approach to managing food safety across the industry. GFSI provided the attached outline covering the GFSI's Auditor Competence Working Group's objectives, achievements, definitions of competence and formalization of the competency model at the IAAR Detroit Meeting on June 5-6, 2012.

ANAB Video Highlights Ensuring Safety & Quality

The ANSI-ASQ National Accreditation Board (ANAB) is the US body which accredits certification bodies, including IAAR members. ANAB provides the independent oversight which allows certification bodies to prove that they meet the international standards for certification body conduct. A brief video about ANAB was featured on American Society for Qualtiy (ASQ) TV at ASQ's World Conference on Quality and Improvement. The video highlights the role of the ANSI-ASQ National Accreditation Board and its three brands - ANAB, ACLASS, and FQS - in ensuring the safety and quality of goods and services. To view the video, click here.

ISO Presents ISO 50001 Energy Management Systems

ISO published this informative article about ISO 50001:2011, Energy management systems - Requirements with guidance for use.  It is a voluntary International Standard developed by that gives organizations the requirements for energy management systems (EnMS).  ISO 50001 provides benefits for organizations large and small, in both public and private sectors, in manufacturing and services, in all regions of the world.  ISO 50001 will establish a framework for industrial plants; commercial, institutional, and governmental facilities; and entire organizations to manage energy.  Targeting broad applicability across national economic sectors, it is estimated that the standard could influence up to 60% of the world's energy use.

For more information on ISO 50001, click on the links below.

http://www.iso.org/iso/pressrelease.htm?refid=Ref1434

http://www.iso.org/iso/pressrelease.htm?refid=Ref1440

http://www.iso.org/sites/iso50001launch/index.html

 

Recycling Industry's Lessons
Learned from R2
Implementation

This review of R2 Practices provides examples for interpretation and guidance for recyclers planning on implementing the R2 Practices and establishing an EHSMS (Environmental Health and Safety Management System). It is based on "Lessons Learned" by the R2 auditors from an IAAR member, and focuses on some of the more problematic areas of implementation and interpretation.  It should not be considered as an all-inclusive list, but rather, should be used to address some of the more common issues that auditors have encountered.

IAAR Partners with Boeing/IAQG

To further strengthen the aerospace quality management system (AQMS) registration/certification process and maximize supplier quality, IAAR invited Tim Lee and Mike Roberts from The Boeing Company, representing the International Aerospace Quality Group (IAQG), to the February 2011 IAAR meeting to discuss mutually beneficial areas of cooperation.

Since specifying an incorrect 50-cent part can cost manufacturers hundreds of millions of dollars, IAQG updated its AS9100:2009 series standards with AS9100 Rev C; AS9110 Rev A; AS9120 Rev A and AS9101 Rev D, process-based changes that bring quality upstream and reduce the cost of inadequate performance at all levels, including sub-tier suppliers.  Once these revisions are implemented, auditors will be required to examine the effectiveness of the supplier’s process, not just its qualifications; ineffective processes require actions to ensure conformance.  The annual auditor workshop for process-based aerospace auditing will be conducted in Boston in July 2011 with transition to AS 9100:2009 series standards by July 1, 2012, as detailed in IAQG OPMT Supplemental Rule 001, current version.

IAAR noted that market minimums drive the audit process, cueing IAQG to demand sufficient minimum requirements, including the number of audit days, to enable auditors enough time to fully evaluate suppliers to the standards’ new, expanded scope and enhance continuous improvement in the supply chain.

Another issue brought to the attention of the IAQG:  If a CB/registrar withdraws its certification from a supplier, typically that supplier transfers to a different registrar and continues supplying parts to the aerospace industry, which jeopardizes quality control.  Lee said that IAQG is going to stop allowing suppliers to change CBs if they have outstanding non-conformities, just another example of IAAR members and the aerospace industry working together to improve quality.

For additional technical information, see Exhibit D under Current Minutes in the members only portion of this web site.
 

IAAR Members at Forefront of New Energy Standard

At the February 2011 IAAR meeting, IAAR President Pierre Salle’ provided IAAR members with up-to-the-minute details on accredited registration/certification to ISO 50001, the new energy management system standard slated for publication in August 2011, and the more robust U.S. Department of Energy’s Superior Energy Performance (SEP) program, which includes all components of ISO 50001 plus measurement and verification protocol. 

Only auditors trained using the RABQSA certification program will be able to provide certification/registration which is upgradable from ISO 50001 to SEP.  Customers using registrar auditors with other ISO 50001 training will have to begin the entire registration/certification process over again to gain SEP certification/registration.  ISO 50001 replaces Europe’s EN 16001, but requires special competencies, including ANSI 17024, which precludes grandfathering EN 16001 auditor certification in the U.S., according to ANAB. 

Rollout of the SEP program begins in the fourth quarter of 2011 with plans to go global within 2 years.  In the future, U.S. carbon policy will tie together energy and the environment, since lower energy use equals lower emissions.  Currently, only regional groups have carbon policies.

For additional information on the SEP program, see Exhibit C under Current Minutes in the secure portion of this web site available only to IAAR members.
 

IAAR Members Navigate Changing Food Safety Arena

IAAR member Skip Greenaway updated IAAR members on the current state of food safety quality management, noting that Global Food Safety Initiative (GFSI) is totally committed to accredited certification with GFSI auditing scheme owners annually through Accreditation Bodies (ABs), highlighting the food industry’s confidence in accredited quality management systems. 

Initially retailer-driven, GFSI included manufacturers in 2006, leading to use of FS 22000 as the guiding base standard, which mandates ISO 17021 not Guide 65 compliance.  GFSI schemes refine FS 22000 to include specific food industry competencies, currently receiving a complete rewrite to be released as Version 6. Then GFSI turns its focus to auditor competency, considering adding elements of product certification and ISO 17024 to its scheme slated for completion in 2012.

The recent passage of the Food Safety Modernization Act in the U.S. makes food safety a growth area for those dedicated to continuous improvement of imported food quality, calling for auditors as third party CBs, with the FDA becoming more scientific using standards versus guidance, underscoring the need to ensure the quality of imported food in the U.S.

For more information on registration/certification in the food industry, click here.

IAAR Members at Forefront of Auditor Competency

In anticipation of upcoming changes to ISO 17021, IAAR requested ANSI-ASQ National Accreditation Board (ANAB) Vice President Randy Dougherty to provide details to IAAR members on the new requirements at the November IAAR meeting, allowing IAAR members to begin preparing for auditors to meet the revised standard over 2 years in advance of the mandatory deadline.

With issuance expected in the coming months, followed by a 2-year transition period, ISO 17021: Part 2 moves from qualification-based competency to performance-based competency, changing the definition of competency to the “ability to apply knowledge and skills to achieve intended results.”


Other significant changes include adding specific criteria to determine competency with guidance in Normative Annex A and a shift toward seeking desired personal behaviors instead of required personal attributes as outlined in Annex D, requiring evaluation processes with methods and process information in Annexes B and C respectively and adding technical areas to relate this standard to specific quality systems.

To gain additional insight and further details on pending revisions to this standard and view Dougherty’s entire presentation, available only to IAAR members, log in below and choose Exhibit C from the Current Minutes.


IAAR/ANAB to Launch Customer Satisfaction Survey

Partnering with its US accreditation body, ANAB, IAAR released the IAAR/ANAB Accredited Third-Party Conformity Assessment Stakeholder Survey in December 2010, leading the registration/certification field in supporting continuous improvement for the entire quality industry.  The survey covers all stakeholders, including accrediting bodies, IAAR members and other registrars/certification bodies, certified companies, regulatory bodies, trade associations, customers of certified companies and consumers of certified companies’ products/services.

Produced by Isometric, the survey compares accredited versus unaccredited registrars/certification bodies and certified versus uncertified companies, investigates ways to meet or exceed customer expectations and collects information to use to evaluate auditor/assessor training and competence. In addition, the survey provides standards writers and regulatory bodies with critical objective information to use for future revisions.

Dynamic branching allows survey respondents to choose specific areas for which to provide feedback, and provides IAAR members with an opportunity to include customers as recipients, and obtain information specific to each registrar/certification body. The flexible survey design allows for various respondent classifications as well as other multiple data structures through the use of interactive reporting tools.

In addition to assisting with the survey design, IAAR members have the opportunity to include specific survey recipients, providing them with advance notification, and participate in separate group e-mail campaigns to additional mailing lists.Members may also use the survey to obtain confidential company-specific member satisfaction information for an additional fee.

IAAR will receive quarterly reports on survey responses with summary reports to oversight bodies, including the International Accreditation Forum (IAF) and International Standards Organization (ISO). Currently, the survey is in testing with completion slated for later in January. Check back for a link to the survey.

This joint survey illustrates the unique working relationship between IAAR and ANAB, the only accrediting body in the world working directly with a registrar/certification body trade organization to deliver increased value. Other joint projects include using technology to streamline audits and supporting IAAR efforts to expand the market for registration/certification services.
 

ISO 9001 Certifications Top 1 Million Mark

According to ISO’s 2009 survey of certifications/registrations, ISO 9001 certificates issued globally increased 8 percent in 2009, compared with 3 percent in 2008, underscoring the increasing importance of management system standards. Demand for information security and food safety certification/registration skyrocketed in 2009, with global food safety certificates rising 69 percent to 13,881 and information security certificates rising 40 percent to 12,934 in 117 countries. To view additional 2009 survey findings, click here.