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1. Select the one main reason your organization obtained certification to a quality management standard.
Improve quality
360 14%
Reduce cost
19 1%
Risk management
17 1%
Customer mandate
737 29%
Corporate mandate
224 9%
Legal reasons
26 1%
Competitive pressure or advantage
426 17%
Implementation and control of best practice
248 10%
Continuous improvement based on customer requirements
401 16%
Other, Please SpecifyView Responses
95 4%
Total 2553 100%
2. Please indicate the standard(s) to which your organization is certified.
ISO 9001:2000
2140 83%
ISO/TS 16949:2002
229 8%
QS 9000
112 4%
AS 9100 or other similar standard
232 9%
TL 9000
23 0%
Other, Please SpecifyView Responses
369 14%
3. Has your present certification been a positive experience? Please state why in additional comment box.
Yes
2385 96%
No
107 4%
Total 2492 100%
View 1378 Responses
5. How long has your organization been certified against a quality management system?
0-3 years
555 22%
3-6 years
658 26%
greater than 6 years
1323 52%
Total 2536 100%
6. What external benefits have you realized from your current quality management system?
Improved customer satisfaction
1391 55%
Improved perceived quality
1442 57%
Competitive advantage
922 36%
Reduced customer audits
782 31%
Increased market share
286 11%
Quicker time to market
114 4%
Other, Please SpecifyView Responses
228 9%
7. What internal benefits have you realized from your current quality management system?
Reduced scrap/rework costs
728 28%
Increased efficiency
936 37%
Greater quality awareness
1861 73%
Positive cultural change
845 33%
Improved morale
238 9%
Enhanced communications
880 34%
Better documentation
1869 73%
Improved financial performance
311 12%
Other, Please SpecifyView Responses
91 3%
8. Rate how beneficial quality management systems have been to your organization.
Not at all beneficial
18 1%
Somewhat beneficial
211 8%
Neutral
176 7%
Beneficial
1662 66%
Extremely beneficial
466 18%
Total 2533 100%
9. Rate how quality management systems have met the continuous improvement needs of your organization.
Has not driven continuous improvement
45 2%
Has driven improvement somewhat
293 12%
Neutral
389 15%
Has driven continous improvement
1673 66%
Completely meets continuous improvement needs
135 5%
Total 2535 100%
10. Select what rating comes closest to describing how you feel about quality management systems.
Low value for my organization
31 1%
Some value for my organization
269 11%
Neutral
302 12%
Above average value for my organization
1242 49%
High value for my organization
691 27%
Total 2535 100%
11. Select what rating comes closest to best describing how you feel about the quality management system standard your are certified to.
Does not need to evolve or change as a standard
416 16%
Needs some minor changes as a standard
880 35%
Neutral
942 37%
Needs major changes as a standard
158 6%
Must evolve further as a standard
131 5%
Total 2527 100%
12. What is the range of the Return On Investment (ROI) achieved from your investment in quality management programs?
Less than 0%
64 3%
0%-5%
737 31%
6%-10%
636 27%
10%-20%
356 15%
Greater than 20%
255 11%
No ROI achieved
310 13%
Total 2358 100%
13. Has your organization adopted any of the following continuous improvement methods?
Lean Manufacturing
1035 61%
JIT
448 26%
Six Sigma
633 37%
Other, Please SpecifyView Responses
400 23%
14. What other Management Systems is your organization interested in?
ISO 9001:2000
177 13%
ISO/TS 16949:2002 Automotive
215 16%
AS 9100 or other aerospace standard
132 9%
ISO 14001 Environmental
547 41%
ISO 22000 Food Management
22 1%
ISO 27001 Information Security
24 1%
AIHA/ANSI Z10 Occupational Health & Safety
25 1%
OHSAS 18001 Occupational Health & Safety
197 14%
TL 9000
23 1%
Other, Please SpecifyView Responses
351 26%